Frequently Asked Questions
Select a product, add it to the cart and proceed to checkout. The system will guide you through entering order details. For virtual cards or verified e-wallets, placeholder details may be acceptable when allowed. For physical cards delivered by mail or courier, provide accurate recipient information for delivery.
Digital products are delivered instantly after payment confirmation. Physical cards are delivered within 1-3 business days.
If you require a specific bank card, contact us and we will try to arrange it for you.
All accounts undergo manual verification by our specialists. We check history, limits and functionality.
We accept cryptocurrencies such as BTC, ETH, USDT and BNB. Other payment methods may be available at checkout.
Contact our support by email at CardGem.support@protonmail.com immediately. We aim to resolve issues within 24 hours.
Yes. We can issue certain bank cards in select countries (including some EU countries) using provided recipient details. Contact us for more information and eligibility.
With a physical card you will receive the bank agreement for the account holder, a local SIM card (if required for online banking access), and copies of documents and access codes sent to your email along with any necessary credentials.
Yes — we've been operating for several years and have many positive reviews. All data is transmitted over secure connections and we do not store customers' payment credentials.
Yes — purchased physical cards, virtual cards or e-wallets may be registered to another person as described in the product details.
We have multiple shipping points for efficient delivery worldwide. The dispatch location is chosen based on your delivery country.