100% Security
All transactions are protected with encryption and undergo multi-level security checks
Our Guarantees
Replacement guarantee
Free replacement in case of issues within 14 days from the date of purchase
24/7 Support
24/7 technical support via email: CardGem.support@protonmail.com
Terms of warranty service
What the warranty covers:
- Card/account is not working upon receipt
- Mismatch with the description (different characteristics than stated)
- Technical issues within 14 days after purchase
- Account blocked due to vendor fault within 14 days
What the warranty does not cover:
- Incorrect use of the product by the customer
- Violation of the service's terms of use
- Policy changes by the bank/service after sale
- Loss of access due to customer fault
Return and replacement procedure:
- Contact support by email at CardGem.support@protonmail.com within 24 hours of discovering the issue
- Provide purchase details and a description of the problem
- Our specialist will review the issue within 2 hours
- If the issue is confirmed — immediate replacement or refund
Important: All disputes are resolved in favor of the customer.
We value our reputation and guarantee fair transactions.